Refund and Returns Policy for Vacmitulux

Effective Date: December 6, 2024

At Vacmitulux, we strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your satisfaction. Please read this policy carefully to understand your rights and obligations.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the original purchase date.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

Certain items are not eligible for return, including:

  • Gift cards
  • Personalized or custom-made items
  • Sale or clearance items (unless specified)

2. Return Process

If you wish to return an item, please follow these steps:

  • Step 1: Contact our customer service team at [email protected] or (317) 555-8274 to initiate the return process. Provide your order number and reason for return.
  • Step 2: Our team will guide you on how to return the item and provide you with a return authorization, if applicable.
  • Step 3: Package the item securely in its original packaging to prevent damage during return shipping.
  • Step 4: Ship the item to the following address:
    Vacmitulux Returns
    2150 East 96th St, Suite 300,
    Indianapolis, Indiana, 46240, USA

You are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

Once we receive the returned item, we will inspect it to ensure it meets our return policy conditions. If the item is approved, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be processed.
  • Partial Refunds: In some cases, we may issue a partial refund if the item is not returned in its original condition or is damaged.

4. Exchanges

We currently do not offer exchanges. If you would like a different item, please initiate a return for the original item and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will offer a full refund or send a replacement, depending on your preference. In these cases, we will cover the return shipping costs.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled, but you can follow the return process outlined above.

7. International Returns

For international orders, the same return policy applies. However, you will be responsible for return shipping costs. Please ensure that all customs and duties are cleared before sending the item back.

8. Non-Refundable Fees

Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items). Any taxes, customs fees, or duties imposed by your country are also non-refundable.

9. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please do not hesitate to contact us: